We know plans change, life happens, and sometimes an appointment needs to move. Our policies are here to create clarity for our guests while protecting the time and schedules of our team.
By booking an appointment with Urban Evolution Salon, you agree to the policies below.
Appointment Deposits
A 50% deposit is required to reserve your appointment. Your deposit will be applied toward the total cost of your service at checkout.
Your appointment is not fully secured until the required deposit has been received. If a deposit is not completed, your appointment may be canceled or rescheduled.
By reserving your visit, you authorize Urban Evolution Salon to securely store your credit or debit card on file and collect payment for applicable deposits and policy fees, including fees processed in your absence.
Cancellations & Appointment Changes
A 50% deposit is required to reserve your appointment. Your depos
We kindly ask for at least 48 hours’ notice if you need to cancel or make changes to your appointment.
- 48+ hours before your appointment
Your deposit may be refunded or transferred to your rescheduled appointment. - Less than 48 hours before your appointment
A fee equal to 50% of your reserved service amount will apply. Your existing deposit will be applied toward this fee. - No-shows
A fee equal to 100% of your reserved service amount will apply. Your existing deposit will be applied toward the balance. - Late Arrivals
We want you to receive the full experience you’ve reserved. If you arrive late, we may need to adjust your service based on the remaining appointment time. In some cases, we may need to reschedule your visit, and applicable cancellation fees may apply.
Appointments may be canceled or changed online up to 48 hours before your scheduled visit without an additional cancellation fee.
These policies allow us to respect the time our team has reserved specifically for you while keeping appointment availability open for other guests.
Service Guarantee
Your satisfaction matters to us, and we stand behind our work.
If something about your hair doesn’t feel quite right after your appointment, please contact us within 10 days of your visit. We’re happy to talk through your concerns and, when appropriate, make adjustments to your service.
Reaching out within this window gives your stylist the opportunity to evaluate your hair and determine the best next step.
Service Pricing
Pricing shown online is provided as a guideline and may vary based on your stylist, the service performed, the time required, and your individual hair needs.
For services requiring a consultation, your stylist will review your goals and provide pricing based on your personalized service plan before moving forward.
Questions About Your Appointment?
We want you to feel comfortable and informed before you visit. If you have questions about your appointment, deposit, service, or any of our salon policies, please reach out to our Guest Happiness Team. We’re always happy to help.